Before you start closing the Flipkart Pay Later Account, you need to know that:
Pay all your dues: This is mandatory; unless you have paid off everything, you cannot close an account in Flipkart Pay Later. It also includes BNPL (Buy Now, Pay Later) transactions, EMIs (Equated Monthly Installments), and FSUP (Flipkart Seller Fulfilled Unit) charges. Confirm that there are no pending matters.
Permanent Termination of Services: Once you close your Flipkart Pay Later account, it cannot be reopened at any time in future. Be sure about this before proceeding.
Herein are two ways of closing your account explained in detail.
Method 1: Via the Flipkart App (if Provided)
Open the Flipkart App: Look for the Flipkart app icon on your device and click to use it. Ensure you are logged in your registered account.
Open Your Profile: Find your profile icon which is usually located at the upper right hand side of the app interface. Press on this icon to open profile settings.
Go to “My Account”: In your profile settings, you will have an option entitled “My Account” or something similar. Click here.
Find “Flipkart Pay Later”: In “My Account”, scroll down until you see Flipkart Pay Later; it might be called differently but should be easily identifiable. Clicking on this will display Pay later details for you.
Look for an Option Related to Account Closure (if available): When scrolling through the Flipkart Pay Later section, search for anything about “Account closure” or “Deactivate account”. You may have to tap on a menu like ‘More options’ that will reveal additional settings where they might hide ‘account closure’.
Obey On-Screen Instructions: After finding out about account closure, observe carefully what is shown on screen follow them step by step as they give guidance how to formally request such a thing as closing of your account.
Method 2: Reaching out to Flipkart Customer Care (if app choice is not available).
If there is no “close account” option in the Flipkart app or you face any technical challenge with the app method, then there is an alternative solution where you can directly reach out the Flipkart customer support. Here are some of the ways to contact them:
Call Customer Care: There is a customer care phone number provided by Flipkart. Dial that number and get connected to their representative. Let them know that you want to close your Flipkart Pay Later Account and follow whatever they tell you.
Email Customer Support: Compose an email message addressed to cs@flipkart.com with a clear subject line stating “Flipkart Pay Later Closure Request.” Be polite in requesting for your account’s closure while indicating your registered email address and phone number associated with it for purposes of verification.
Key Points when Talking to Customer Service:
Be Prepared: Have a valid reason ready as to why you opted to close down your account once speaking with any customer support personnel. They may need answers from you so as to comprehend why you are exiting.
Verification: In order for your identity verification, be ready for all questions about your personal details which pertain your accounts. It is just standard operating procedure in terms of security measures.
Patience Is Critical: Processes of closing can take time. If this does not happen at once do not lose hope.
More Points to Consider:
Closure Processing Time: Flipkart will need time to process the closure you request. This could take a couple of days.
Confirmation: Once your request is processed, you could receive a confirmation email or phone call from Flipkart as they close down your service.
Record Keeping: It is advisable that one keeps a copy of any communication with Flipkart on account closing for future purposes. Such records may come in handy if such issues arise later on.
No Objection Certificate (NOC): After the closure, IDFC First Bank, Flipkart Pay Later’s lending partner might issue you with a No Objection Certificate (NOC). The paper certifies that there are no dues remaining on your account.